Job opening
Solution Engineer
PurpleLab® Solution Engineers facilitate engagement and deep
understanding of prospective customer business needs and assist business development in closing business deals. In this role you will work cross functionally with clients, sales and product teams driving advancement of sales leads to closure. As a Solution Engineer, you will work to understand customer needs, lead demonstrations of PurpleLab solutions, help complete RFP/RFIs, pull data counts and assist in defining solutions that fit those needs. Solution Engineers are involved in the pre-sales process of the customer journey and collaborate with Customer Success in knowledge transfer and implementation planning post sale.
- Serve as an adviser/consultant to PurpleLab’s prospective and new customers to understand and address customer technical needs to drive sales leads to closure and craft product launch.
- Understand customer needs and use cases by communicating with
customers, analyzing customer health metrics, and gathering other feedback. - Represent the voice of the customer to provide input into every core product, marketing and sales process.
- Collaborate closely with sales team members to prepare for prospect
presentations, demos and data samples/counts. - Serve as the primary contact for sales for support on pre-sales activities and engaging other functional areas for their expertise as the situation/need may arise.
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
- Staying informed about competing products and services.
Requirements:
- Bachelor’s degree required.
- 5+ years customer success, technical support or product management experience in B2B SaaS services industry is required.
- Life Sciences and/or healthcare data analytics experience is required.
Qualifications:
- Working knowledge and experience with using SQL to query complex data.
- Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams.
- Solid presentation skills to translate detailed content into impactful demonstrations and solution descriptions.
- Skills of successful candidates include being goal-oriented, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful.
- Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.
What We Offer:
- Opportunity to impact healthcare: Make a real difference by shaping the way we leverage data to improve healthcare and advance patient outcomes.
- Collaborative and dynamic environment: Work alongside a supportive team of passionate and talented individuals who share your dedication to data-driven solutions.
- Competitive compensation and benefits: Enjoy a comprehensive benefits package and competitive salary that recognizes your expertise and contribution.
- Continuous learning and growth: Foster your professional development through ongoing training opportunities and exposure to cutting-edge data technologies.
A background check is required for this role.
PurpleLab® is a Healthtech company with a mission to spur value-driven innovation in healthcare to improve outcomes for patients. HealthNexus™, the company’s no-code analytics platform empowers life sciences, payers, providers, and other stakeholders with real-world evidence to solve conventional and emerging challenges faster and more cost effectively.
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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties or responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.