Job opening

The Director of Product Operations plays a critical role within our dynamic product team, driving processes, enhancing communication, and ensuring the seamless execution of our product release and communication strategy. This individual will also play a key role in streamlining product development lifecycles, facilitating cross-functional collaboration, and maximizing operational efficiency across all product lines. The ideal candidate possesses a strong understanding of RWD, RWE, DaaS, and SaaS offerings and a passion for driving operational
excellence in the healthcare data and analytics space.

Duties and Responsibilities:

Product Operations:

• Develop and implement standardized processes and workflows for product development, launch, and iteration.
• Create and maintain comprehensive documentation for product specifications, release notes, and internal knowledge bases.
• Drive continuous improvement initiatives to optimize product development lifecycles, reduce time-to-market, and enhance product quality.
• Collaborate with Engineering, Data Science, and other teams to ensure alignment on product priorities and roadmap execution.
• Manage product-related tools and technologies, ensuring effective utilization and integration into workflows.

Communication and Collaboration:

• Facilitate cross-functional communication and collaboration between Product, Engineering, Sales, Marketing, and Customer Success teams.
• Develop and implement communication strategies for product updates, releases, and internal knowledge sharing.
• Act as a liaison between Product and other departments, ensuring alignment on product-related initiatives and addressing any inquiries or concerns.

Release Management:

• Assist in planning and coordinating product releases, ensuring all necessary documentation, training, and communication materials are in place.
• Track and monitor product releases, identifying any potential risks or issues and proactively addressing them.
• Gather and analyze post-release feedback to identify areas for improvement and inform future product development.
• Develop analytical solutions to support business needs (predictive analytics, healthcare commercial reports, outcomes research studies, etc.).
• Support Sales and Production teams as required, provide actionable insights. Work with non-technical personnel and translate general requirements into detailed specifications. Act as an advanced analytics internal consultant.
• Conduct unsupervised research on various healthcare topics from therapeutic areas to medications to industry classification systems, as necessary.
• Work in a fast-paced environment.

Qualifications:

• 3+ years of hands-on experience with healthcare data such as pharmacy and medical claims, EMR/EHR, or others is required.
• Knowledge of advanced analytical techniques and concepts (e.g., models selection, machine learning techniques) and experience working on real-world applications.
• Working knowledge of R, python, SAS or similar.
• Statistical knowledge.
• Hands-on experience in developing and presenting analyses of complex datasets coming from different sources.
• Ability to switch tasks as required, strong project management skills.
• Team player and a motivated self-starter.
• Bachelor of Science is required; an advanced degree in statistics, computer science, economics or another quantitative field is preferred.

Competencies:

• Process Improvement Mindset: Proven ability to identify and implement process improvements to enhance efficiency and effectiveness.
• Collaboration and Communication: Strong communication and interpersonal skills, with the ability to build relationships and foster collaboration across teams.
• Detail-Oriented: Meticulous attention to detail and a commitment to accuracy in documentation and processes.
• Problem-Solving: Proven ability to identify and resolve problems proactively.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Technology Proficiency: Proficient in using various product management and collaboration tools.

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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties or responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.